Terms of Trade

Due North Gardens

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  1. This website is managed by Valley of the Waters Pty Ltd ATF the MJM Cottam Trust, trading as Due North Gardens.

  2. These terms and conditions form part of the quotation and works conducted by Due North Gardens to its clients.

  3. Full payment is required 7 days from invoice date. Late payment may incur a fee of 20% per annum after the due date until paid. This is at the discretion of Due North Gardens.

  4. Access to your property. It is the responsibility of the client to ensure access to the area. This includes side gate/s being unlocked. If the gardener is unable to reach the client within 15 minutes of arrival, the client agrees to pay a call out fee of $80. A new agreed time to visit can be scheduled.

  5. The client must ensure that any information provided to us including contact details is accurate.

  6. Work completed is rounded off to the nearest 30 minutes.

  7. For quotations less than $800, you can cancel a visit more than 24 hours prior to an agreed visit day. If you cancel within 24 hours of the scheduled visit or access to the site is restricted, the client agrees to pay an amount equal to 50% of the quoted value including GST.

  8. Quotations with a value over $800, require a deposit of 30% upfront prior to booking the service date. The balance is paid upon practical completion. If the client chooses to cancel the pending works the deposit is non refundable. It is the discretion of Due north Gardens to vary the deposit percentage at anytime.

  9. Hard litter and animal droppings. There will be a safety surcharge equal to 50% of the value of the quoted price if there are animal droppings or hard litter left on lawns, which has to be removed by the gardener. It is at the discretion of the gardener to refuse to do the job if there are too many droppings or hard litter. The 50% surcharge will still apply if the gardener refuses to do the job. 

  10. All pets (including dogs) are to be removed from the service area during work by the client.

  11. Clothes on washing line. It is strongly recommended that the client remove all washing from clothes lines that are within the services area. Due North Gardens is not responsible for an soiling or damage to clothes left on washing lines. This includes displacement of pegs sitting in baskets near clothes lines.

  12. Vehicles on clients premises. If the client leaves a motor vehicle on the driveway or near a service area, lawn or garden, Due North Gardens is not responsible for any damage done to the vehicle and any debris that impacts the vehicle, whilst conducting works onsite. It is strongly recommended that all vehicles are stored either in a garage or in the street away from the service area during work.

  13. It is the clients responsibility to ensure the site is clear before the scheduled visit including seats, garden settings and pots are removed from the lawn area.

  14. You shall indemnify and keep us indemnified in respect of all claims and demands against us arising out of, in connection with, or relating to any loss, injury, expense or damage, including any special, consequential or indirect damages, arising howsoever in relation to the provision of our services, any delay in performance or completion of the work or a breach of these terms by you. If we become liable to you for loss or damage of any kind arising out of these terms and/or the provision of our services, our liability is reduced to the extent (if any) that you cause or contribute to the loss or damage. This applies whether our liability is in contract, tort (including negligence), under any law or otherwise.